Empower Your Team with Tailored Training Solutions
Public Knowledge® empowers child support professionals with innovative, expert-designed training solutions tailored to their unique challenges. By focusing on building essential skills, strengthening positive relationships, and enhancing service delivery, we equip those making a difference with the knowledge and confidence to drive meaningful impact in every interaction.
Child Support Training Offerings Overview
eLearning for Child Support Professionals
Interactive, self-paced courses designed by industry experts to enhance customer service and communication skills.
Includes:
- 80+ scenarios
- Reflection journals
- Leadership guides
Key Benefits: Flexible learning, essential skills for success, and practical application.
Instructor-Led Training
One-day, in-person training focusing on effective communication, empathy, and positive client interactions.
Includes:
- Real-time feedback
- Active participation
Key Benefits: Hands-on experience, immediate skill application, and engaging activities.
Collaborative Negotiation Training
Equip your team with skills to aid cooperative solutions and handle difficult conversations confidently.
Includes:
- Group discussions
- Practice sessions
- Role-playing
Key Benefits: Improved negotiation outcomes, confidence in navigating tough cases, and enhanced communication skills.
Advanced Collaborative Negotiation
Advanced techniques to tackle high-stakes cases involving incarceration, self-employment, and military-specific challenges. Develop tailored solutions through metacognition.
Includes:
- Application tactics
- Rapport-building strategies
Key Benefits: Mastery in resolving complex scenarios, adapting to challenges, and making a lasting impact.
eLearning Designed for Child Support Professionals
A Five-Step Learning Journey
- Basics of Effective Child Support Customer Service
- Communication Skills for Effective Child Support Customer Service
- Elevating Communication and Rapport Building
- Unintended Bias and Cultural Competence
- Child Support Customer Service in Action
Everything You Need
- Self-Paced and Web-Based eLearning Courses
- Reflection Journals and Leadership Guides
- Over 80 Child Support Scenarios
- Instruction Duration: 3.5 Hours
Instructor-Led Training for Child Support Professionals
Why Is Our Approach Different?
- Designed specifically to address the unique challenges and nuances of child support services.
- Equips staff with proven techniques to effectively communicate with diverse populations, including non-custodial parents and custodial parties.
- Develops critical thinking skills to resolve conflicts and complex cases with empathy and efficiency.
The Benefits of Instructor-Led Training
- Our instructor-led approach provides active participation, real-time feedback, and practical application of new skills.
- Participants can immediately apply the resources and skills.
Master the Art of Collaborative Negotiation as a Child Support Professional
Key Learning Features
- Collaborative negotiation approaches
- Facilitator-led group discussions
- Small group activities
- Engaging practice sessions and role-playing
Participants will walk away with the ability to navigate difficult conversations, foster cooperative solutions, and enhance outcomes in their child support cases.
Advanced Negotiation Strategies to Navigate Complex Cases
We Understand the Challenges Faced in Your Day-to-Day Work
This workshop provides an in-depth exploration of the challenges encountered by child support professionals, including managing non-compliance, navigating cases involving incarceration, self-employed individuals, and addressing military-related challenges.Participants will walk away with the ability to navigate difficult conversations, foster cooperative solutions, and enhance outcomes in their child support cases.
Advanced Skills Participants Will Learn:
- Leveraging metacognition to anticipate challenges and adapt strategies
- Building and maintaining rapport in high-stakes negotiations
- Tailoring solutions for intricate and demanding cases
Why Choose Us?
With over 30 years of experience in child support services, we offer expert-designed courses that address real-world challenges. Our flexible delivery options are tailored to meet diverse learning needs, enhancing accessibility and effectiveness for every professional.