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Create a Workplace Where Respect Shows Up in Everyday Interactions

Your team is navigating change, growth, and increasing complexity. Civility Training equips your organization with the skills and tools to turn everyday interactions into respectful, productive dialogue that strengthens relationships and improves performance. 

Building a culture of civility across teams, roles, and environments isn’t easy.

Leaders are expected to:

Build trust across teams and roles
Manage conflict constructively
Strengthen engagement in hybrid environments
Navigate difficult conversations with confidence
But most teams lack the time, tools, or structure to do this well.

Workplaces today are more fast-paced and complex than ever. Communication is constant, but that doesn’t always mean it’s clear or effective.

Without the right skills and structure:

  • Misunderstandings escalate
  • Conflict slows progress
  • Trust breaks down

Civility Training helps teams build the skills to communicate clearly, manage tension, and work through challenges productively.

  • Strengthen team communication and collaboration

  • Improve conflict management and resolution

  • Build trust across teams and roles

  • Develop stronger, more effective leaders

  • Support teams through change and uncertainty 

 

 

Civility Training

is developed through a multi-year partnership with SHRM and informed by their Civility Index.

According to SHRM:

+ 76 %
of employees report experiencing or witnessing
workplace incivility each month, which impacts productivity, collaboration, and performance.
OUR PROGRAMS

What Comes with Civility Training

Civility Training includes a range of flexible formats and assets designed to meet the needs of your organization.

Interactive, customizable sessions designed to build civility skills through real-world application. Workshops are typically 90 minutes and combine structured learning with peer-to-peer dialogue and practice to reinforce behavior change.

Delivered:

  • Live via Zoom (up to 300 participants with breakout rooms)
  • In-person in small groups (4–8 participants for hands-on practice)

Topics include communication skills, managing emotions, and turning conflict into productive conversations.

 

A 60-minute structured training session focused on the essential skills for civil conversations at work. Designed for large-scale rollout, this format introduces shared language, core mindsets, and tools employees can apply immediately.

Includes:

  • Live virtual delivery (or recorded for flexible access)
  • Foundational skills in communication, conflict management, and perspective-taking
  • Recording access for broader distribution across teams

A scalable program that equips your internal team to deliver civility training independently. Designed for HR, people leaders, and facilitators, this offering builds internal capability and ensures consistent delivery across the organization.

Participants receive:

  • Full training materials (presentation deck, facilitator guide, participant guide)
  • Facilitation practice sessions with expert feedback
  • Ongoing support to ensure confidence and quality delivery
  • Certificate of completion

Typically delivered over 2 weeks to 2 months, depending on scale and rollout needs.

A structured, self-paced course designed to build civility skills over time. The series includes 4 modules and 23 lessons (approximately 4 hours of content), combining short videos, reflection exercises, and ready-to-apply tools.

Modules cover:

  • Core skills for civil conversations
  • Emotional awareness and regulation
  • Communication frameworks and techniques
  • Conflict navigation and resolution

Includes:

  • 1-year access (individual or team-based)
  • Progress tracking for teams
  • Reflection prompts and certificate of completion

Ready to purchase?

To purchase this course for $360 a person, visit here.

Download the Civility Works Overview Guide

How We Can Help

When organizations focus on how people communicate and interact, the outcomes extend far beyond individual conversations.

QAIVV Verification DTO
Implement civility agreements and practices
RIPPLE Communication DTO
Coordinate training rollout across team
CN Human Brain DTO
Assess incivility and conflict challenges
QAIVV Tracking DTO
Ensure consistent and sustainable skill
CN Chat DTO
Strengthen team communication and execution
CN Automation DTO
Strengthen respectful work environments

 

Build a Workplace Where Respect Leads to Better Communication and Collaboration

Equip your teams to communicate clearly, navigate conflict, and strengthen collaboration. Connect with our team to explore the right Civility Training approach for your organization.

Start the process and speak with a member of our team.